Customer Service Representative - Onsite - Ridgeland MS

Customer Service Representative

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Customer Service Representative to join our team, serving as the first point of contact for members while resolving questions and concerns in an accurate and timely manner. This role supports members by coordinating transportation services, documenting interactions, and ensuring a positive experience that contributes to improved health outcomes.

On-site 5 days a week at our Ridgeland, MS Office. Required start date: 8/18/2026. Shifts are Monday - Friday. Hours range from 8AM - 8PM CST.

Work from home requirements:

• High-speed internet of at least 25 Mbps download and 5 Mbps upload (proof of speed test required)
• Ability to directly hardwire to modem
• Dedicated work area separated from other living spaces to ensure privacy of sensitive information
• Ability to attend 100% of training and be on camera for the first 30 days of employment

This role includes:

• Assisting customers with transportation questions and concerns
• Scheduling, modifying, and canceling reservations as requested
• Obtaining and documenting details of customer complaints and concerns
• Ensuring all relevant customer information is accurately documented
• Attending required meetings and adhering to company policies and procedures
• Maintaining acceptable attendance and punctuality standards
• Ensuring accurate trip data entry and documentation
• Maintaining a polite, professional, and courteous demeanor at all times
• Demonstrating commitment to producing high-quality work
• Referring unresolved customer grievances to appropriate departments for further investigation and resolution
• Promoting a positive and collaborative working environment
• Supporting a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage
• Participating in additional projects or duties as assigned

We are interested in speaking with individuals with the following:

• High School Diploma preferred
• 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team
• Ability to quickly learn new technology and processes. Understand and follow complex instructions
• Ability to accurately type at least 35 words per minute

Rate: $16.00/hr

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post-Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law -  for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at