Travel Advisor Specialists - Remote in Salt Lake , Utah

Travel Advisor Specialist

As a Travel Advisor Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

Currently, employment is restricted to residents of the following states: AL, AR, AZ, CT, DE, FL, GA, IA, , IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include comprehensive health benefits, mental health resources, financial future tools, and career growth opportunities. TP is committed to inclusion, diversity, and supporting those who serve.

Your responsibilities include field customer inquiries, provide excellent customer service, work with confidential customer information, aim to resolve issues on the first call, escalate interactions when necessary, track call related information, provide feedback on call issues, and upsell if required.

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

Qualifications:

High School Diploma or equivalent. Minimum of 2 years experience in travel agency and experience with Sabre GDS. Must be 18 years of age or older. Ability to type at least 25 words per minute. Comfortable with desktop computer systems and have general knowledge of Windows-based systems. Customer service and/or sales experience preferred. College degree preferred but not required.

Key competencies include process excellence, collaboration, communication, organizational skills, emotional intelligence, open-mindedness, critical thinking, and a solution-oriented approach.

Work from home requirements include a dedicated workspace near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms). Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN. Proof of internet speed required.