Customer Service Representative

Thrift Books is the world's largest used book retailer! We believe in a workplace where respect for our employees matters, where promoting from within is how we grow, and where safety comes first in all our decisions and planning. At Thrift Books, your work will help get inexpensive books into the hands of people who need them instead of going into landfill.

We strive to create a friendly work environment with high standards of performance and rewards for excellence. We started out small and remember that encouraging people to do their best is how we expanded to our current scale.

If you want to learn about the intersection of technology, innovation, and good old-fashioned teamwork, we might be a good fit for you. Wherever you start in the company, our hope is that is a launching point to higher achievement. At Thrift Books, your success is up to you.

WHAT YOU'LL DOServe as the frontline representative of the Thrift Books brand

Engage with customers across various support channels such as phone, chat, and email

Promptly provide product information, troubleshoot issues, recommend products/services, and resolve complaints

Document customer interactions and maintain accurate records in the CRM system

Follow-up with customers to ensure their issues are resolved satisfactorily

Educate customers on the use of our website and books

Adhere to company policies and procedures for customer service

Maintain a high level of Customer Satisfaction and quality scoresLOCATIONThis is a hybrid, work-from-home and in-person 2-3 days a week position located in Dallas, TX. Applicants must reside within 45 minutes driving distance of Bishop Arts District, Dallas, TX (75211).Thrift Books supplies all technical equipment (laptop, mouse, monitor, etc) but the Candidate must be able to provide reliable, stable high-speed internet service with ethernet connectivity.

WHY YOU'LL LOVE IT HERE $15.00 per hour Flexible scheduling

Earn Paid Time Off at Accrual Rate of 15-days per year6 Paid Holidays per calendar year Medical & Vision Insurance Dental Insurance
401(k) Retirement Plan with Employer Match Company paid STD/LTDCompany paid Life Insurance Annual bonus incentive

Professional development & growth opportunities

Work with nice, fun people FREE BOOKS!

POSITION TYPE/EXPECTED HOURSFull-time positions only. Successful applicants must be willing to work a rotating schedule, including early morning, afternoon, evening AND weekends. Weekend shift(s) are required for this position.

This role offers a hybrid work environment, combining on-site and remote work throughout the week. We require open availability as we are a 24/7 contact center, but we make every effort to accommodate preferred schedules based on business needs.

Applicants must be legally authorized to work in the United States. Thrift Books is unable to provide employment visa sponsorship at this time. All candidates must be willing to authorize a pre-employment background check. All applicants agree to Thrift Books' Privacy Notice for Employment-Related Personal Data:  is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment where all applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by applicable law.

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AT YOU'LL BRING Customer-centric attitude

Critical thinking and problem-solving skills

Excellent communication skills, both written and verbal

Active listening skills2+ years of call center experience2+ years of online customer service chat experience

Ability to multi-task, set priorities and manage time effectively

Excellent Attendance Experience in the use and application of the most current technologies and products used in the industry

Physically able to work 8 hours a day, sitting at a computer, typing, answering emails, phone calls, and live chats

Ability to share your knowledge and love for books

Ability to set up and troubleshoot equipment, independentlyA strong ability to work between multiple screens and open computer windows to answer questions while on the phone/chat and Microsoft Teams.

Ability to work autonomously in a goal-or-paced, self-motivated team environment

Working knowledge of Microsoft Office, Teams, and Outlook. Proficient in various CRM systems

Bring a positive and respectful attitude every day, while working independently and as a part of a team
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