Customer Service Agent

Role Description

The Customer Service Agent is a full‑time position in a hybrid work environment based in Omaha, NE, with some work‑from‑home flexibility. I am also hiring in other U.S. locations. In this role, the agent responds to client inquiries, provides information about supplemental benefit products, and assists with policy questions, claims, and billing. Daily responsibilities include handling phone, email, and online communications, documenting interactions, and ensuring timely resolution of issues.

The agent supports a positive customer experience by maintaining professionalism, empathy, and clear communication. This role also collaborates with the agency team to improve processes, support sales efforts, and uphold service standards.

• Demonstrated ability in customer‑facing roles, including experience as Customer Service Representatives and in general Customer Service.
• Skills in Customer Support and maintaining high levels of Customer Satisfaction.
• Experience focusing on overall Customer Experience and building long‑term client relationships.
• Strong verbal and written communication skills, with active listening and conflict‑resolution abilities.
• Comfort with hybrid work arrangements, including reliable access to technology for remote work.
• Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast‑paced environment.
• Basic proficiency with CRM systems, email platforms, and standard office software.
• High school diploma or equivalent required; post‑secondary education or prior insurance/benefits experience is beneficial.