Customer Service Representative

Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family‑owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future.

To learn more about our solutions and innovations, visit our website here.

This is an onsite, office‑based position, and remote worker options are not available. The role is full‑time, requiring 8‑hour shifts within operating hours of 8:00 am – 6:00 pm, Monday to Friday. All Representatives will also be part of a rotating once‑a‑month Saturday shift from 9:00 am – 1:00 pm.

Starting Pay Rate: $17.50 – $22.00 per hour. Bi‑lingual preferred, but not required.

• Serve as the first point of public contact for all customer service issues.
• Respond to calls from the public and provide general information and service regarding the PROGRAM.
• Maintain a thorough knowledge and understanding of the customer service center and PROGRAM operations to assist customers and resolve problems.
• Process credit card and e‑check payments for replenishment or violation payments.
• Open cases for unsolved customer inquiries.
• Handle customer complaints, research, and adjust account discrepancies as requested by the Customer Service Supervisor.
• Process and reply to e‑mails from customers.
• Process customer disputes.
• Process image review queues.
• Conduct web chat to answer questions and provide assistance to customers.
• Process the closing of customer accounts and issue refunds when necessary.
• Perform updates to toll violations, violation payments, customer payments or accounts to keep demographic, vehicle, and credit card information current.
• Accurately document all updates on BOS.
• Maintain a consistent, high‑quality, customer‑focused orientation when conducting business and providing services to clients, the general public, and other external customers.
• Exhibit a professional image in a team environment with the ability to interact well and in a positive manner with all team members.
• Perform other necessary duties as assigned by PROGRAM management.

• Opportunity to solve complex problems that improve the daily lives of people around the world.
• Opportunity to work with cutting‑edge technologies in a high‑growth industry.
• Career growth and development.
• Casual work environment.
• Full benefits package including paid time off, 401(k) and a no‑cost medical insurance option for employees and eligible dependents.

• High school diploma or equivalent required.
• 1‑3 years’ experience in a customer service call center or retail customer service environment.
• Excellent communication skills, interpersonal skills, and a professional phone demeanor.
• Beginner to intermediate level experience with MS Office – Word, Excel, and Outlook.
• Ability to learn internal, proprietary systems.
• Must be self‑motivated, dependable, detail‑oriented, and enjoy working in a team‑oriented environment.
• Analytical, with a sense of urgency and the capability to take individual initiative in the role.
• Must be able to work an 8‑hour shift from 8:00 am – 6:00 pm Monday to Friday with rotating Saturday shifts from 9:00 am – 1:00 pm.

Kapsch Traffic Com is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex. Kapsch Traffic Com is a drug‑free workplace. Kapsch is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation for any part of the application or interview process, please send an email to  to advise of the nature of your request along with your contact information.

Candidates requiring sponsorship: Kapsch Traffic Com regrets that presently we are unable to consider individuals for this position who will require sponsorship for employment visa status (i.e., TN, H1‑B, OPT, etc.).

Unsolicited third‑party candidates: Please note that Kapsch Traffic Com does not accept unsolicited resumes/candidates from third‑party recruiters that are not engaged and under written contract with Kapsch Traffic Com. Any employment agency, individual or entity that submits an unsolicited resume/candidate acknowledges and understands that Kapsch Traffic Com has the right to hire any applicant at its own discretion without any fee owed or due to the submitting third‑party employment agency, individual or entity.