Medical Assistance Program Technician

Position Overview

The Medical Assistance Program Technician for the Department of Human Services plays an essential role in helping families navigate the Children's Health Insurance Program (CHIP) services. This position brings energy and purpose to each interaction with callers from across the state. It offers a chance to support Pennsylvanians who need clear guidance and dependable assistance. Join a team that values your dedication and commitment to excellent service—apply today!

This role supports the overall operation of the CHIP Member Services Unit by guiding callers and reviewing enrollment actions. It is a detail-oriented position that helps ensure accurate information, strong customer service, and consistent program support.

As a Medical Assistance Program Technician, you will perform the following duties:

• Technical Review:
  Examine enrollment actions for accuracy and confirm that policies are applied correctly
• Customer Assistance:
  Respond to calls and emails to explain CHIP processes and address concerns
• Data Verification:
  Use required computer systems to compare reported information with available data
• Policy Application:
  Apply federal and state requirements to determine appropriate enrollment decisions
• Communication Support:
  Provide clear explanations to applicants, enrollees, and partners about procedures
• Record Monitoring:
  Review enrollee records and make referrals when additional support is required

Interested in learning more? Additional details regarding this position can be found in the position description.

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework:
  You may have the opportunity to work from home (telework) part-time up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.
  
  Additional details may be provided during the interview.
• Salary:
  In some cases, the starting salary may be non‑negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

• Three years of para-technical experience which involved reviewing and responding to inquiries relating to applicable services or benefits in health care insurance programs, health care services, or medical assistance program services; or
• Any equivalent combination of experience and training.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for…