Remote Bilingual Advocacy Specialist – Customer Experience
Remote / Online - Candidates ideally in
Jacksonville, Duval County, Florida, 32290, USA
Listed on 2026-07-21
Jacksonville, Duval County, Florida, 32290, USA
Listing for:
Intoxalock
Remote/Work from Home
position Listed on 2026-07-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Intoxalock is seeking an Advocacy Specialist to ensure exceptional customer service by handling escalated inquiries and resolving complex issues. The role emphasizes effective communication, de-escalation, and problem-solving to deliver outstanding service to customers.
The position includes real-time escalation calls, adherence to policies, and Saturday supervision duties. A strong sense of accountability, teamwork, and the ability to work independently are essential.
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