Remote GRC SaaS Customer Success Manager: ROI & Adoption
Remote / Online - Candidates ideally in
Jacksonville, Duval County, Florida, 32290, USA
Listed on 2026-07-21
Jacksonville, Duval County, Florida, 32290, USA
Listing for:
Workiva, Inc.
Remote/Work from Home
position Listed on 2026-07-21
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager, HelpDesk/Support, Account Manager
Job Description & How to Apply Below
Workiva is seeking a Customer Success Manager (CSM) to be the primary liaison for named accounts, guiding customers through onboarding, adoption, and renewal processes. You will maximize ROI by aligning Workiva Platform capabilities with client business outcomes and coordinating with Services, Support, Marketing, and Sales teams.
Ideal candidates bring SaaS experience, a proven track record in customer success, and strong communication and presentation skills.
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