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Remote Healthcare Customer Service Manager
Remote / Online - Candidates ideally in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-07-21
Raleigh, Wake County, North Carolina, 27601, USA
Listing for:
Merck & Co.
Remote/Work from Home
position Listed on 2026-07-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Merck & Co. is seeking a Medical/Customer Service professional to manage unsolicited inquiries from Healthcare Providers via the National Service Center and other channels.
The role emphasizes accurate information, compliance, and delivering a superior customer experience in a remote/telework setting. The candidate will handle adverse event intake, product quality concerns, and escalate when needed, while maintaining strong scientific understanding and effective communication with Healthcare
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