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Remote Triage Team Leader
Remote / Online - Candidates ideally in
Jacksonville, Duval County, Florida, 32290, USA
Listed on 2026-07-22
Jacksonville, Duval County, Florida, 32290, USA
Listing for:
FEDlogic Group
Remote/Work from Home
position Listed on 2026-07-22
Job specializations:
-
Customer Service/HelpDesk
CRM System, Customer Service Rep
Job Description & How to Apply Below
FEDlogic Group is seeking a Triage Team Lead to guide daily intake operations and coach a team of Triage Specialists in a remote environment. You will oversee queue management, routing accuracy, and timely consultations while maintaining confidentiality and service standards.
The role requires 3+ years in customer service with at least 1 year in a leadership capacity and experience with CRM/ticketing systems such as Salesforce and Zendesk. Remote work is offered across the United States.
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