FOLIO Customer Success & Support Lead; Remote
Remote / Online - Candidates ideally in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-07-22
Richmond, Henrico County, Virginia, 23214, USA
Listing for:
EBSCO Information Services
Remote/Work from Home
position Listed on 2026-07-22
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager, Technical Support
Job Description & How to Apply Below
EBSCO Information Services is seeking a FOLIO Customer Account Specialist to manage a specific customer group as the primary support and relationship manager. You will coordinate with PM, Development, Hosting, and Implementation to understand needs and provide technical insight for support.
You will lead proactive service meetings, communicate status on issues, and collaborate to improve service delivery and customer satisfaction across teams.
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×