Remote Work Order & Helpdesk Operations Leader
Remote / Online - Candidates ideally in
Midland, Midland County, Michigan, 48640, USA
Listed on 2026-07-22
Midland, Midland County, Michigan, 48640, USA
Listing for:
Knight Facilities Management, Inc.
Remote/Work from Home
position Listed on 2026-07-22
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support
Job Description & How to Apply Below
Knight Facilities Management is seeking a Work Order / Helpdesk Operations Manager to lead the centralized work order and helpdesk function across North America. You will supervise a team handling intake, triage, dispatch, tracking and closeout of service requests for multiple client entities, ensuring exceptional customer service and strong operational performance.
In this role, you will optimize workflows, develop SOPs, coach coordinators, analyze SLA metrics, and collaborate with Operations,
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