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Remote Principal Product Support & Resolution Lead
Remote / Online - Candidates ideally in
Yakima, Yakima County, Washington, 98901, USA
Listed on 2026-07-23
Yakima, Yakima County, Washington, 98901, USA
Listing for:
Capital One
Remote/Work from Home
position Listed on 2026-07-23
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Capital One is seeking a Product Support & Resolution Principal Ops Coordinator to join the Empower Dealer Success team and work from home. The role focuses on dealer resolutions, Navigator support, call/chat, product support and billing across the organization.
The candidate should have 3+ years in customer service or call centers and 2+ years in financial services, with experience in Google Sheets and at least 6 months of JIRA or Salesforce usage.
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