Strategic SaaS CSM Lead: Renewal & Adoption; Hybrid/Remote
Remote / Online - Candidates ideally in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-07-23
Boston, Suffolk County, Massachusetts, 02298, USA
Listing for:
Tenable
Full Time, Remote/Work from Home
position Listed on 2026-07-23
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager, Account Manager
Job Description & How to Apply Below
Tenable in Boston seeks a Senior Customer Success Manager to act as a trusted advisor for strategic accounts, driving retention, expansion, and satisfaction. You will own onboarding for high-value accounts, collaborate across functions to resolve escalations, and guide advanced product adoption aligned with customer goals.
You will lead renewal and expansion strategies using MEDDPICC, monitor adoption metrics, and mentor junior team members while influencing product roadmaps with customer
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