Bilingual Priority Banker - Flex

Job Description

At Regions, the Contact Center Priority Banker provides full-service banking to affluent clients through appropriate advice, guidance, and education on Regions’ financial products and services.

• Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services
• Achieves required levels of inbound/outbound phone calls from the top 10% of Regions customer base
• Educates and advises customers on products and services, including all loan and deposit types
• Takes ownership of customer issues and works proactively with the customer for resolution
• Refers customers to an internal team of experts when complex financial goals and needs are recognized
• Completes work with a limited degree of supervision

• High School Diploma or GED
• Two (2) years of experience in customer service, sales, or banking
• Ability to accurately observe stable and scrolling on-screen text and images
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
• Ability to operate a keyboard and mouse to type and make on-screen selections
• Ability to work at a computer for extended periods of time

• Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
• Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
• Must test on  to confirm download speed or provide documentation from provider
• Must be directly connected to the Internet Router via ethernet cable. Satellite Internet, Wi-Fi and Wi-Fi extenders are not allowed.

• College Degree
• One (1) year of experience lending
• One (1) year of experience in relationship-based client consultation

• Ability to adhere to policies, procedures, and guidelines
• Ability to handle multiple priorities simultaneously
• Ability to problem solve
• Ability to provide personalized customer service
• Ability to work in a fast paced and energetic environment
• Basic computer skills with the ability to navigate various systems
• Intermediate knowledge of general banking, electronic banking, account opening processes and credit card products and services
• Strong communication and customer focus

Must be fluent in Spanish/English

• One (1) year of contact center experience
• One (1) year of banking experince

Monday-Friday 8am-5pm (In office)

4 days Monday-Friday 10am-7pm (In office)

Every Saturday 8am-5pm (Work from home)

May be required to work select bank holidays

This position must be within a reasonable driving distance to the Professional Office Building with the primary location being for Birmingham AL, Nashville TN, Kingwood TX or Salt Lake City UT. Regions will not provide relocation assistance for this position, and relocation would be at your expense. Exceptions to the geographic location requirement may be made for current Regions associates who work remotely.

Position Type:
Full time

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

Target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Minimum: $37,450.77 USD

Median: $46,150.00 USD

Incentive Pay Plans:
This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

To learn more about Regions’ benefits, please visit

Equal Opportunity Employer/including Disabled/Veterans