Dispatch Coordinator II

Responsibilities

Monitors customer service dispatch requests and dispatches technicians in a timely manner. Communicates with Service Managers, Technicians, and customers as needed. Serves as a back‑up inbound call taker as needed.

• Provides outstanding service to customers calling the dispatch team for service.
• Responds to routine customer inquiries via live call or email as needed.
• Provides follow‑through on any special customer needs in a timely manner.
• Responsible for handling escalated situations.
• Follows established work procedures on routine tasks, and makes recommendations regarding customer issues when applicable.
• Balances workloads to meet customer service level agreements; contacts customers with updated estimated times of arrival as needed.
• Coaches peers to improve response times and deliver exceptional customer experience.
• Provides optimization feedback (systems, process) to leadership as needed.
• Performs stress testing and user acceptance testing as needed to fully vet new system enhancements.

• HS diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.
• Associate’s degree or equivalent required; some college preferred.
• Related experience preferred.
• Strong verbal and written communication skills.
• Proficient in MS Office; strong attention to detail; organized and able to multitask.
• Ability to problem solve and handle escalations.
• May occasionally work a different shift due to business needs.

Anticipated hourly rate: $17.57 - $26.31.

• Medical, dental, vision.
• 401(k) Savings Plan.
• Discretionary profit sharing.
• Discretionary success sharing.
• Educational assistance.
• Recognition programs.
• Vacation.
• Competitive compensation package including many rewards.
• Employee referral bonus.
• Employee discounts.
• Dress for Your Day attire program (casual welcome).
• Volunteer opportunities to give back to local community.
• Swag (Canon welcome kit and official merch).

Hybrid – full time with required office presence three days per week and option to work from home on remaining days (unless business needs change).

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.