Government Collection Specialist - CF

CBE Companies, a global provider of contact center services, has an immediate need for a Government Collection Specialist. The position starts on Friday, August 14th, 2026.

• Provide excellent customer service to all consumers and third parties on both inbound and outbound calls.
• Handle between 100-150 calls per day in a call center or remote work environment.
• Be a problem-solver and work with consumers to resolve their account.
• Utilize a call flow that guides you through your calls.
• Locate consumer contact information.
• Implement changes required by the client in a positive and efficient manner.
• Review statistics sent by management to ensure job requirements are met.
• Collaborate with CBE’s management team on personal growth and execute areas of improvement.
• Maintain a positive and collaborative environment with coworkers.

• Motivated
• Engaged
• Disciplined
• Personable
• Competitive
• Problem solver
• Eager
• Outgoing
• Reliable
• Effective communicator

• Excellent starting wage ($17.74 - $23.00 hourly) with potential commissions.
• Additional commission for exceeding expectations.
• Paid training for 3 weeks.
• Hourly pay with productivity, schedule adherence, and quality expectations.
• Ongoing training and support.
• Career advancement opportunities.
• Employee engagement opportunities including community outreach.

Location: Cedar Falls, Iowa

Employer type: Full Time

Industry: Call Center

Required Degree: High school or GED

Must be U.S. Citizen or have a 3-year legal residency.

Hours: 3 days of 8:00-4:30 pm; two shifts until 8 pm.

Relocation Expense Covered: No

Remote Option: N/A

Candidate must be U.S. Citizen or have a 3-year legal residency. Background checks and drug testing are required.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status or other protected statuses in accordance with applicable federal, state and local laws. Background checks and drug testing required. CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.