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Remote Delinquency Resolution Specialist
Remote / Online - Candidates ideally in
Wake Forest, Wake County, North Carolina, 27588, USA
Listed on 2026-07-23
Wake Forest, Wake County, North Carolina, 27588, USA
Listing for:
SECU
Remote/Work from Home
position Listed on 2026-07-23
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support, Customer Service Rep
Job Description & How to Apply Below
SECU is seeking a Collections Contact Center Associate to manage delinquent accounts across consumer loans and credit cards in a high-volume, compliant environment. You will focus on early intervention, negotiating viable repayment plans, and maximizing cure rates while providing excellent member service.
Responsibilities include inbound/outbound calls, documenting actions in servicing systems, and escalating non-curable accounts for foreclosure or charge-off when needed, all while adhering to
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