Collections Representative

About the Role

Canon Financial Services, Inc. (CFS) is located in Burlington, NJ. CFS is a dynamic and forward-thinking organization committed to building meaningful partnerships and delivering innovative financial solutions. We take pride in driving exceptional customer experiences while upholding the highest standards of operational excellence, integrity, and inclusion.

We are seeking a Collections Representative I to join our team. In this role, you will be responsible for managing past-due accounts, including customers with balances aged 1–30 days as well as accounts exceeding 31 days delinquency.

• Providing customer service regarding collection issues, processing customer refunds, reviewing account adjustments, and resolving client discrepancies and short payments.
• Monitoring and maintaining assigned accounts.
• Handling customer calls, account adjustments, small balance write-offs, customer reconciliations, and processing credit memos.
• Building and maintaining working relationships with Customers, Dealers, other Canon entities, and associates.
• Following through on all issues timely and accurately to resolution and ensuring escalation when necessary.
• Resolving customer delinquency to ensure resolution prior to 90 days.
• Accountable for reducing delinquency for assigned accounts.
• Resolving disputes such as insurance, asset usage, sales tax, equipment disputes, property tax, and monetary adjustments in a timely fashion.
• Utilizing skip tracing and account reconciliation knowledge.
• Updating core systems with case management while maintaining both the contact and virtual account database.
• Providing professional, courteous, responsive, and accurate service to our customers in harmony with the Canon Brand image.
• Effective and efficient handling of customer transactions while maintaining customer focus and collaborating in real time.
• Making sound, factual-based, timely decisions to provide an extraordinary service experience.
• Successfully completing other projects as assigned by management.
• Managing customers with multiple schedules.

• Experience: 1 year of Collections/Customer Service experience preferred.
• Education: High school diploma or equivalent is required; additional vocational training or coursework in a related field is a plus.
• Communication: Strong verbal and written communication skills.
• Technical
  
  Skills:
  
  Intermediate knowledge level of Microsoft Office products.
• Collaboration: Ability to work successfully within a team environment and inter-departmentally to ensure service levels and metrics are met.
• Problem Solving: Proven analytical problem-solving skills and basic math skills.
• Soft Skills: Ability to multitask, excel in a fast-paced environment, prioritize, and manage time effectively.
• Systems: Successful utilization of systems:
  Sales Force, Unified Desktop, Leasewave.

The anticipated pay range for this role is $18.16 - $27.19 hourly.

Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc. Canon U.S.A., Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions.

Canon Financial Services offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

We comply with all applicable federal, state, and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

This position offers a hybrid work schedule. Currently, the role requires in-office attendance on Tuesdays and Wednesdays, with an option to work from home the remainder of the week. Beginning July
2026, in‑office days will change to Wednesday and Thursday. Note that work schedules and office reporting requirements may change based on business needs.