QVC Customer Service Specialist

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

As a Customer Service Specialist you will support QVC and help answer inbound customer calls. Working from home, our specialists not only assist customers by problem‑solving and de‑escalating unique situations, but also promote products and improve sales while maintaining a high‑paced call volume.

This role is remote. Job seekers must reside in Georgia or an approved QVC state to be considered. You will work from home.

• Handle a high volume of inbound customer inquiries.
• Offer additional products during each customer interaction.
• Assist customers with questions while personalizing the experience for each caller.
• Confirm refunds, take payments, place orders, and analyze account data.

Opportunity for advancement and upward mobility across the entire QVC Group family of brands. Report to an assigned Customer Service Supervisor.

Full‑time schedule, not Monday‑Friday. Set schedule includes one weekend day and one weekday off. Available to work weekends, holidays, and additional hours.

• Provide a distraction‑free work from home environment.
• 12 months or more of customer service experience.
• Learn and work in a virtual environment.
• Communicate with a variety of styles.
• Navigate multiple systems and screens.
• Provide your own Microsoft 11 computer and additional required equipment following QVC computer system requirements.
• Troubleshoot your own technical problems (partner with IT when needed).

Our Total Rewards package includes competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts. In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, experience, and geographic location as well as business and market conditions.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier‑free employment process. If you need reasonable accommodations/support throughout, please contact us at  for assistance.