Customer Service Representative Translator

Customer Service Representative Translator

life insurance, parental leave, tuition reimbursement, 401(k), remote work

Jul 21, 2026

Ensures quality customer service by interpreting phone calls for personal and commercial lines insureds and claimants. Translates and transcribes documents and recordings accurately.

As the translator for Sentry Insurance, you will translate verbally phone conversations and rewrite documents in both English and Spanish. This individual would also follow a hybrid work model and is eligible to work out of our Stevens Point, WI, El Paso, TX, Freeport, IL or Goldsboro, NC office locations. For Sentry, our flexible schedule would be Mondays and Fridays are optional work from home days and Tuesday, Wednesday and Thursday are in office days.

• Participate on phone calls between Sentry and Claimants
• Interpret various dialect meanings while translating verbally or in written form
• Provide translation services to all Sentry offices
• Translate a high volume of calls daily
• Provide a high quality of customer service for internal and external customers

• Associate Degree or equivalent work experience
• 0-2 years of related work experience
• Excellent ability to speak, read and write fluently in English and Spanish
• Familiar with various dialect meanings in both English and Spanish
• Previous experience in the insurance field is desirable
• Ability to meet tight deadlines, maintain confidentiality and provide work direction.

New Hires coming to us will receive in total a $1000 Sign-on Bonus over the course of one year

Positions filled in Freeport, Illinois this position will pay $17.01 - $25.58 per hour.

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.

• Sentry is happy to offer flexibility through a scheduled Hybrid work model.
  Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office.
• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
• Meal Subsidy available for associates who report to an office.
• 401(K) plan with a dollar-for-dollar match on your first eight percent
  , plus immediate vesting to help strengthen your financial future.
• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
• Well-being and Employee Assistance programs
• Sentry Foundation gift matching program to encourage charitable giving.

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.