Digital Commerce Resolution Specialist; Afternoon

Job Title

Digital Commerce Resolution Specialist (Afternoon hours)

Poland - Remote (Home Based)

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity.

• Meticuluously follow SOPs to ensure that orders are processed & shipped the same day.
• Run dynamic reports throughout the day to identify failed/blocked EDI/cXML orders, address/resolve the reason for block, and confirm the order is clear to proceed to fulfillment.
• Create and leverage cases when communicating with customers.
• Document reasons for order failure/block in tracking, regularly review and address root cause to avoid issues on future orders.
• Solve for immediate customer needs including complaints, issues, tasks, requests, or updates.
• Handle incoming contact from customers and customer systems (calls, email, 3rd party platforms) and ensure the customer’s need is addressed quickly and effectively.
• Log, classify, solve and close any issues that pop up in a timely and effective manner while keeping the customer informed throughout the process.
• Act as the customer-facing “case owner” when the customer has reported a problem.

• SAP (Order Entry, Customer Master, Deals, invoice output settings)
• Knowledge and troubleshooting of cXML or EDI orders
• Addressing IDOC failures
• Trubleshooting electronic invoices
• Customer transactions over B2B marketplaces (Ariba, Coupa, Jaggaer)
• SFDC case management
• Meticulous attention to detail
• Excellent time management
• Relentless commitment to deadlines
• Excellent written and verbal communication skills

• Private healthcare, including dental care, through Lux Med Life and long-term disability insurance through Generali
• Multi Sport card and a broad range of social benefits
• Christmas vouchers and subsidies for vacations and childcare
• Option to borrow office equipment for your home workspace
• Tuition reimbursement
• Employee referral program
• Internal career development opportunities across multiple business areas
• Modern office facilities, including parking
• Bike subsidy
• CSR and sports initiatives
• Relaxation, gaming, and nursery rooms
• Up to 4 additional vacation days

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