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Remote Senior Customer Success Manager – Enterprise WFM

Remote / Online - Candidates ideally in
Jacksonville, Duval County, Florida, 32290, USA
Listing for: Ladders
Remote/Work from Home position
Listed on 2026-07-25
Job specializations:
  • Customer Service/HelpDesk
    Account Manager, Customer Success Mgr./ CSM, Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 100000 - 130000 USD Yearly USD 100000.00 130000.00 YEAR
Job Description & How to Apply Below
Position: Remote Senior Customer Success Manager – Enterprise WFM Growth

Ladders is seeking a Senior Customer Success Manager to drive revenue growth by strengthening customer relationships and executing disciplined commercial strategies. This remote US-based role partners with sales, product, and operations to solve problems and deliver measurable business outcomes.

The ideal candidate will lead adoption programs for enterprise clients, manage complex WFM/WEM engagements, and contribute to product roadmaps based on customer insights.

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Position Requirements
10+ Years work experience
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