Bilingual English​/Spanish Customer Service Representative

Position: Bilingual English / Spanish Customer Service Representative
** Requisition number:
** 1062308

** Job category:
** Customer Services

_This position is National Remote. You'll enjoy the flexibility to telecommute
* from anywhere within the U.S. as you take on some tough challenges._

** Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera** ! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At  
** United Health Group** , we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment.

** UMR, United Healthcare's
** third-party administrator (TPA) solution, is the nation's largest TPA. When you work with  
** UMR,
** what you do matters. It's that simple . . . and it's that rewarding.

In providing consumer - oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within  
** UMR
* * due to our record-breaking growth.

Regardless of your role at  
** UMR,
** the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast - paced and highly diversified career.

Our  
** Customer Service Representatives
** play a vital role in UMR's success by supporting members and providers while delivering exceptional service experiences. As a key point of contact, you'll help answer questions, navigate complex situations, build trust, and create positive outcomes. No two days are the same, and every interaction is an opportunity to make a meaningful impact.

Through comprehensive training, ongoing support, and continuous learning opportunities, you'll gain valuable healthcare industry knowledge and develop skills that can support long-term career growth. Whether your focus is supporting providers, assisting members, researching complex issues, or developing new skills in healthcare operations, you'll be part of a team that values collaboration, innovation, and service excellence.

If you're passionate about helping others, enjoy solving problems, and thrive in a fast-paced environment, this is an exciting opportunity to launch or grow your career with a company committed to helping people live healthier lives.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 8:00pm CST. It may be necessary, given the business need, to work occasional overtime.

We offer an initial 9-10 weeks of paid training. The hours during training will be 8:00am to 4:30pm CST, Monday - Friday. ** Training will be conducted virtually from your home and attendance during training is 100% mandatory.*
* _Watch this_  video  ( tq68lgsj)  _to understand the expectations of being a remote worker with United Healthcare._

*
* Primary Responsibilities:

*
* + Serve as a trusted resource by providing exceptional service and support to members and/or providers

+ Answer incoming inquiries and determine the appropriate assistance needed

+ Listen actively, ask thoughtful questions, and accurately document information in multiple systems

+ Research and resolve questions, concerns, and issues through real-time problem-solving and follow-up

+ Navigate multiple applications and resources to gather information and resolve inquiries efficiently

+ Communicate complex information in a clear, simple, and easy-to-understand manner

+ Collaborate with teammates and business partners to deliver effective solutions and positive outcomes

+ Meet established goals related to quality, productivity, customer satisfaction, accuracy, and attendance

+…