Social Media Content Moderator Bi-Lingual Portuguese - Onsite in Vero

Social Media Content Moderator

This position will be located on-site in Port St. Lucie, Florida. As a Social Media Content Moderator, you are responsible for moderating user-generated content on our clients platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set. This role is key in providing a positive social experience for all users.

If you are a social media enthusiast and are confident with digital technology ready to put your skills to work, this position is for you!

Responsibilities:

• Review content to determine community guidelines are met while upholding a high standard of accuracy and quality
• Participate in frequent refresher training to always implement correct policies
• Comply with the performance indicators or parameters defined by the specific client's operation
• Review, classify and/or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client
• Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality
• Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information
• Participate in continuous training programs established by the company for optimal development in the role
• Comply with all the orders, instructions, procedures related and complementary to the role
• Able to moderate traumatic, sensitive and potentially offensive content
• Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements
• Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

Qualifications:

• Ability to work on site at Port St. Lucie, FL (not a work from home position)
• Experience navigating internet websites including social media, commercial websites, etc.
• Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit material
• Attention to detail
• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems
• Customer service and/or sales experience preferred
• College degree preferred but not required

Key

Competencies:

• Process Excellence:
  Demonstrate commitment to following established procedures and be customer service driven
• Collaboration:
  
  Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
• Communication:
  Outstanding communication, listening, and analytical skills
• Organizational
  
  Skills:
  
  Strong organizational and problem-solving skills
• Emotional Intelligence:
  Ability to prioritize tasks and work well under pressure while remaining focused
• Open-Mindedness:
  Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
• Critical Thinking:
  Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
• Solution-Oriented:
  Proactive approach to problem-solving with a focus on creating a positive customer experience