Customer Care Advocate Omaha
Remote / Online - Candidates ideally in
Omaha, Douglas County, Nebraska, 68102, USA
Listed on 2026-07-25
Omaha, Douglas County, Nebraska, 68102, USA
Listing for:
MetLife, Inc.
Full Time, Remote/Work from Home
position Listed on 2026-07-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Location
Virtual, Virtual
Alternative Location(s)
* Posting
Location:
Omaha, Nebraska
Working Schedule
Full-Time
Work Arrangement
Hybrid
Relocation Assistance Available
No
Posted Date
23-Jul-2026
Job
4328
Description and Requirements
Job Title
Customer Care Advocate
Job Location
Omaha, NE. Virtual role with in-person training. New Hires must live within a commutable distance of Omaha, NE.
Summary of Responsibilities
Our Customer Care Advocates handle inbound customer service inquiries via the telephone and/or email and resolves complex customer issues. The successful candidate will leverage effective listening skills, diligence, strong noetic curiosity, and honest desire to ensure that every customer experience is exceptional.
With an understanding of the customers' needs and wants and a focus on delivering solutions that meets those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us. This is a full-time virtual position.
Group Disability:
What You Can Expect
Group disability insurance is a policy for a company, group, or organization which is meant to provide compensation for its members if they are unable to work and unable to get paid because of a disability. The companies that offer our group insurance are also customers of Met Life.
The customers who call into our call center call to file their claims, or to service their active claims. Call types include callers with disability, pregnancy and other serious health issues that prevent them from working. Call types can be emotional depending on the customers reason for filing.
The candidates selected for this position will be providing customer service to inbound customers calling our 800 number. Met Life has the highest expectations for our Customer Care Advocates to always provide an exceptional customer experience on every call.
* Always remain professional.
* Never place blame on the customer or employer.
* Make a customer connection.
* Continuous Improvement environment
- Always looking to improve both individual performance and the processes we have in place for Disability.
Principal Responsibilities
* Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
* Respond to customer requests via telephone or email, providing excellent service to Met Life's customers who have insurance or other financial service products or benefit plans and providing solutions that best match the customers' needs.
* Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
* Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
* Enhance and strengthen the relationship between the customer and Met Life using effective communication skills, keen listening skills and empathy.
* Support special product and/or service campaigns as needed, or if solicited by the customer.
* Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
* Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.
Required Qualifications
* New hires should live a commutable distance from the site the role is posted in.
* 1-2 years of customer service experience.
* Flexible to work specific shifts during hours of operation between 7 AM and 10 PM CT, Monday through Friday; must be flexible regarding the ability to work overtime & shift worked, which may change based on business need.
* Training will be IN-PERSON for this role. Training will take place from November 18th to January 7th. New Hires must be willing to be in-office for the duration,
Preferred Qualifications
* High School diploma or GED equivalent.
* Some college, or professional certification.
* Insurance or Financial Services industry experience or Product specific experience.
* Prior Call Center experience is highly preferred.
* A demonstrated ability to learn quickly and continuously develop…
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