Bilingual Government Collections Specialist CF

Job Description

The Government Collection Specialists work diligently to link consumers with the best way to remedy their situation to resolve their account. Customer satisfaction must be the end in mind while meeting both CBE and client standards and following all state and federal debt collection laws. The desired applicant is motivated to work in a team-oriented, competitive environment with an emphasis on effective listening skills, a solution-driven mindset, complete and accurate documentation of the phone call, and providing excellent customer service.

• Excellent starting wage + performance-based, commission potential
• Excellent benefits, including tuition reimbursement and referral bonuses
• Ongoing training & support
• Career culture with many opportunities for advancement
• Employee engagement opportunities including community outreach

• Motivated
• Engaged
• Disciplined
• Personable
• Competitive
• Problem solver
• Eager
• Outgoing
• Reliable
• Effective communicator

• Provide excellent customer service to all consumers and third parties on both inbound and outbound calls
  • Government Collection Specialists handle between 100-150 calls per day and work in a call center or remote work environment
• Be a problem-solver and work with consumers to come to a resolution on their account
• Utilize a call flow that guides you through your calls
• Locate consumer contact information
• Positively and efficiently implement changes required by the client
• Review statistics that are sent by management to ensure job requirements are being met
• Work with CBE’s management team on your personal growth and positively execute on areas of improvement and opportunity
• Collaborate with co-workers in a positive and collaborative manner

• Potential for commission in addition to the hourly pay
• Must hit productivity, schedule adherence, and quality expectations

Location: Cedar Falls, Iowa

Relocation Expense Covered: No

Employee Type: Full Time

Industry: Call Center

Required Degree: High school or GED

Manage Others: No

Requirements: U.S. Citizenship or 3-year legal residence

Wage: $20.00 - $26.00 Hourly

Commission: There is potential for commission.

Hours: 3 shifts a week of 8am-4:30pm and 2 shifts until 8pm.

Remote Option: N/A

Training: 3 Weeks Paid

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status or other protected statuses in accordance with applicable federal, state, and local laws. Background checks and drug testing required.

CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.