Online chat support representative
Remote / Online - Candidates ideally in
Lunenburg, Worcester County, Massachusetts, 01462, USA
Listed on 2026-07-25
Lunenburg, Worcester County, Massachusetts, 01462, USA
Listing for:
ANCHORCARE OF FLORIDA INC
Remote/Work from Home
position Listed on 2026-07-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Online Chat Support Representative JOB SUMMARY
We are seeking a highly skilled and customer-focused Online Chat Support Representative to join our team. As a chat support representative, you will be responsible for providing exceptional customer service and support to our clients through live chat. You will respond to customer inquiries, resolve issues, and provide product information in a timely and professional manner.
KEY RESPONSIBILITIES- Respond to Customer Inquiries:
Answer customer questions and provide solutions to their problems through live chat. - Resolve Issues:
Troubleshoot and resolve customer complaints and concerns in a timely and professional manner. - Provide Product Information:
Offer detailed information about our products and semices to customers. - Maintain Accurate Records:
Document customer interaction, issues, and resolutions in our CRM system. - Stay Up-to-Date with Product Knowledge:
Participate in training sessions and stay current with product updates to provide accurate information to customers.
- Strong customer-focused skills, including Customer Support and Customer Satisfaction, with a commitment to respectful, patient-centered service.
- Ability to provide clear assistance in digital environments, including basic Technical Support for online portals or forms.
- Solid Analytical Skills to understand inquiries, identify underlying issues, and determine appropriate resolutions or escalations.
- Excellent Communication skills, including concise writing for chat interactions and professional interpersonal communication with internal teams.
- Previous experience in customer service, healthcare administration, or a similar support role is preferred.
- Comfort working with computer-based systems, electronic records, and multiple chat windows simultaneously.
- High level of reliability, attention to detail, and ability to maintain confidentiality in line with healthcare privacy standards.
- High school diploma or equivalent required; further education or training in healthcare, office administration, or IT support is a plus.
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