Relationship Manager - Member Specialist; Administrative Officer

Overview

THE POSITION

Are you a skilled communicator with exceptional problem-solving skills and a passion for serving others? The Pennsylvania Municipal Retirement System (PMRS) provides a dynamic and collaborative workplace where individuals are empowered to reach their full potential. We are looking for a Relationship Manager interested in building strong personal relationships and providing exceptional client services. Apply today to take advantage of this exciting opportunity!

As a Relationship Manager (Member Specialist), you will be the primary point of contact for members partnering with PMRS to serve their pension needs. Relationship Managers are key members of our Client Relations team, ensuring that our members receive the highest level of care and attention. You will be responsible for advocating on behalf of our members, providing industry expertise, assisting in expanding upon current relationships, and assisting in building new business relationship opportunities.

Additionally, you will work closely with a team of Relationship Managers, including Municipal and Member Specialists.

In this role, you will perform the following duties:

• Member Guidance:
  Advise members and their representatives on plan rules and benefit provisions
• Communication Management:
  Maintain clear communication channels through email, mail, phone, and events
• Needs Assessment:
  Use surveys, interviews, and research tools to identify member concerns and propose improvements
• Plan Support:
  Assist members during plan onboarding, changes, or terminations by coordinating essential information
• Collaboration Work:
  Work closely with internal teams to share data, address questions, and resolve complex issues
• Program Outreach:
  Develop and deliver presentations that provide pension-related information to diverse audiences

Apply today to join a work culture that focuses on creativity, growth, and camaraderie!

Interested in learning more? Additional details regarding this position can be found in the position description.

• Full-time employment
• Work hours are 7:45 AM to 4:15 PM, Monday - Friday, with a 60-minute lunch.
• Telework:
  You may have the opportunity to work from home (telework) part-time, up to 3 days per week upon successful completion of the required training period. To telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
  
  The ability to telework is subject to change at any time. Details may be provided during the interview.
• Salary:
  In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
• Please note:
  
  The selected candidate must be able to travel as needed for the role, which includes maintaining any credentials necessary for independent travel.

• One year as an Administrative Officer 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of experience in progressively responsible and varied office management or staff work, including experience in personnel management, budgeting, or procurement; and a bachelor’s degree; or
• Any equivalent combination of experience and training.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to…