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Remote Member Experience Advocate
Remote / Online - Candidates ideally in
Medford, Middlesex County, Massachusetts, 02153, USA
Listed on 2026-07-26
Medford, Middlesex County, Massachusetts, 02153, USA
Listing for:
Point32Health
Remote/Work from Home
position Listed on 2026-07-26
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Point
32
Health is seeking a Member Services Advocate to deliver exceptional customer service, resolving member inquiries and guiding them through health insurance benefits and eligibility. You will interact with providers, employers, brokers, and billing offices to ensure positive outcomes.
The role emphasizes proactive communication, accurate documentation, and collaboration across departments in a remote-friendly setting. Training occurs 8:30 AM–5:00 PM EST, Monday to Friday.
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