Remote Bilingual; Spanish Customer Service Account Representative

Overview

Employer Industry: Insurance Services

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work remotely with flexible hours from 8:30 AM to 5:00 PM ET, Monday to Friday
• Supportive and collaborative work environment that values diversity and inclusion
• Chance to make a positive impact on customer satisfaction and agency growth
• Comprehensive training and coaching provided to enhance skills and performance

Job Responsibilities:

• Deliver world-class service in every customer interaction, ensuring trust and confidence
• Answer 50+ inbound calls daily while maintaining 100% accuracy in policy servicing and claims support
• Proactively identify retention risks or coverage gaps and escalate to the sales team as necessary
• Maintain precise records and documentation in CRM and internal systems
• Collaborate with teammates and sales partners to strengthen overall execution and customer experience

• Minimum of ONE YEAR of relevant industry experience (preferably in insurance)
• Must possess active Property & Casualty AND Life & Health licenses (preferred to start)
• Strong customer-centric mindset with exceptional communication skills
• Ability to demonstrate resilience and adaptability in high-pressure situations
• Commitment to maintaining high standards for personal accountability and follow-through

• Previous experience in a customer service role within the insurance industry
• Familiarity with CRM and internal systems for maintaining customer records
• Demonstrated problem-solving skills and process discipline
• Ability to contribute positively to team dynamics and culture
• Willingness to seek ongoing learning opportunities to improve skills

#Insurance Services #Customer Service #Remote Work #Career Opportunity #Diversity And Inclusion

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