Account Manager

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.

We work a hybrid model (3 days in the office and 2 days work from home); this position is located in our Minneapolis Metro headquarters.

Our Event Management - Incentives team in Event Solutions, is seeking interest for an Account Manager to join the team.

WORDS THAT DESCRIBE EVERYONE AT BIW:
Passionate. Curious. Helpful. And in it for the long haul.

WORDS THAT DESCRIBE YOU IN THIS ROLE:
Go-getter. Taskmaster. People person. Happen maker.

Sound like you? Keep reading!

When it comes to the big picture, here is what you can expect:

• You’ll proactively lead and foster collaborative customer account teams to ensure our solutions produce desired results for our clients.
• You’ll gather, set, and manage expectations, give clear direction, and hold team members accountable for responsibilities and timelines.
• You’ll produce detailed documentation throughout the project lifecycle.
• You’ll be an advocate for customers within BIW.
• You’ll embrace and lead change to increase program effectiveness and better serve customers.
• You’ll drive growth on existing accounts and programs.
• You’ll travel to worldwide destinations for site inspections and/or event operation, as necessary (about 15% of time).

Your skills and abilities:

You're clear, concise, and confident

• -whether it's via email, in-person, or over the phone.
• You build and maintain strong relationships (there are some wicked awesome people here).
• You use proven project management methods and tools to implement programs on time and on budget.
• You can prioritize and manage multiple accounts, programs, and responsibilities effectively.
• You inspire account team members to always meet their commitments while maintaining quality.
• You are an active listener and can translate input into action to avoid potential issues and solve problems effectively.
• You apply critical thinking, resourcefulness, and leadership to account teams.
• And of course... you handle problems and challenging customer situations in a calm, cool, and professional manner.

Your credentials:

• A Bachelor's degree is required;
  Event Management, Hospitality or related field preferred.
• 3+ years related business experience in a client-facing role.

Wondering what an average day looks like for an Account Manager? No two days are exactly alike, but you might...

• Work with your sales and implementation teams to strategize on an agenda for a call with your favorite Fortune 500 client (but they're all your favorite).
• Review timelines and remind the team that a specific deliverable is due by EOD.
• Send a recognition to that super helpful team member for their support yesterday.
• Follow up with that client who wants to talk 1-on-1 about some new direction she has regarding her awards evening.
• Plan the menu for the welcome night reception and select fun décor items that enhance the overall evening theme.
• Review transportation, entertainment and activity choices with preferred suppliers and negotiate final pricing.
• Write engaging communication copy with event detail for mailings and registration website.
• Collaborate with business units in an implementation meeting where you ask smart questions to integrate solutions for the team.
• Review with client an updated budget that reflects all the great decisions made throughout the life of the event.
• Jump for joy when the deliverable you were asking for is in your inbox. You review for accuracy and it looks good; you send on to client while happy dancing.
• High five the Account Manager you sit next to and look forward to doing something new and different again tomorrow.

Base Salary Range: $78,000 to $82,000. The final salary and offer will be determined by the applicant's background, experience, and skills.

More details about our company benefits can be found at the following link: