Bilingual Pharmacy Technician

Remote Pharmacy Technician!

Job Description

This role serves as the primary point of contact for home dialysis customers, delivering exceptional service and support to ensure a positive and consistent customer experience. You will focus on order placement, prescription management, and resolving customer inquiries while collaborating closely with internal teams. The position emphasizes high-quality service, efficiency, and meeting department performance goals in a fully remote, call center-style environment.

Responsibilities

* Process customer orders via telephone accurately and efficiently while ensuring full compliance with pharmacy regulations.

* Obtain and verify customer information, including prescription details, product quantities, and usage, to ensure safe and accurate fulfillment.

* Ensure all patient-related interactions comply with HIPAA regulations and protect patient confidentiality at all times.

* Resolve customer questions, complaints, and service issues by identifying root causes and recommending appropriate, timely solutions.

* Investigate and track product shipments using tools such as the UPS website and coordinate with the transportation team to provide status updates.

* Coordinate with internal departments to expedite shipments, release orders, and arrange alternate shipments for back-ordered items to ensure timely delivery.

* Process customer returns and request customer credits in accordance with company policies and procedures.

* Collaborate with routing, transportation, sales, and credit & collections teams to resolve customer issues and deliver a cohesive, seamless customer experience.

* Meet established performance expectations related to quality, adherence, order accuracy, productivity, and service level standards.

* Adapt to changing business needs, customer requirements, and evolving processes while maintaining a high standard of service.

* Maintain the ability to work remotely using a reliable high-speed wired internet connection and a compliant home workspace.

* Support business operations by working a flexible schedule within the Customer Care operating hours of 7:00 a.m. to 6:00 p.m. CST, Monday through Friday.

* Work assigned closing shifts as needed and remain available until all customer calls in the queue have been answered.

* Handle high call volumes in a call center environment, contributing to a department that manages approximately 2,000 calls per day.

* Participate fully in remote training, apply learned processes and systems, and transition to taking calls independently after the training period.

Essential Skills

* Active, current pharmacy technician license from one of the following states:
Illinois, Indiana, Wisconsin, or Florida.

* Active national pharmacy technician certification from PTCB or NHA.

* Minimum of 2-4 years of call center experience in a clinical or pharmacy setting.

* Proven experience handling high call volumes in a structured call center environment.

* High school diploma or equivalent GED.

* Demonstrated ability to provide strong customer and patient engagement with a professional and empathetic demeanor.

Job Type & Location

This is a Contract to Hire position based out of Deerfield, IL.

Pay and Benefits

The pay range for this position is $20.67 - $21.15/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Final date to receive applications

This position is anticipated to close on Jul 31, 2026.

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