Remote Customer Service Representative

Work From Home-Customer Service
*** Equipment Provided
****** Paid Training
*** At ACC Premiere, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, and email. Our company prides itself on promoting from within, and our culture is built on communication and an employee-centric work environment. We are seeking individuals with experience in retail, customer service, and/or data entry.

We are currently hiring professionals to work in the role of:
Remote Customer Service Representative RESPONSIBILITIES:

Handle customer inquiries and complaints

Document and update customer records based on interactions

Maintain a knowledge base of the evolving products and services

Increase customer retention by implementing creative problem-solving skills

Handle numerous customer inquiries promptly, accurately, and efficiently PREFERRED

SKILLS:

Minimum of 2 years customer service experience in a call center environment

Experience supporting brand products and services

Positive and professional demeanor

Excellent written and verbal communication skills

Minimum HS diploma, college preferred

Experience with diagnosing and troubleshooting

Has experience supporting consumer products and/or services.

TRAINING:

Product training (Understanding of our client's range of products, ingredients, application, adverse effects, etc.)Systems training (How to use CRM and ACD Tools)
Remote training (via the video conference platform Zoom)100% Attendance WHY US?

We inspire and develop employees to be able to effectively empathize with consumers.

We create experiences that provide promotion opportunities from within.

We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture!

Home Environment and Work Space:

Dedicated home office workspace, preferably a separate room with its own door Adequate space to set up the workstation

Ability to hardwire internet (plug directly into your router)
Three power connections- either three outlets or a power strip (one for each monitor and one for the PC tower)
Agents are responsible for maintaining the workspace in a safe condition

Personal disruptions are not allowed during scheduled hours and should not be audible in background noise. This includes but not limited to:

Loud music

Non-work-related phone calls

Other household members

You are scheduled on the phone throughout the entirety of your shift. It’s essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.

EEO Statement:

ACC Premiere is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.
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