Member Services Representative

Customer Service Representative

Location:

Hybrid, Minneapolis MN

Pay: $25.00/hour

Employment Type:

Contract-to-Hire

About the Opportunity

We're seeking customer-focused professionals to support members enrolled in government-funded healthcare programs, including Medicare, Medicaid, and Marketplace plans. This role is ideal for individuals who enjoy helping others, solving problems, and delivering exceptional customer experiences in a fast-paced environment.

Representatives serve as a trusted resource for members by answering questions related to health insurance coverage, billing, benefits, provider networks, premiums, deductibles, and more.

What You'll Do

+ Handle a high volume of inbound member calls, averaging 50-70 calls per day

+ Assist members with questions regarding coverage, benefits, premiums, billing, deductibles, copays, and provider networks

+ Research and resolve customer concerns accurately and efficiently

+ Ask thoughtful questions to understand member needs and identify appropriate solutions

+ Document interactions and maintain accurate records

+ Navigate multiple systems while delivering a positive member experience

+ Meet quality, productivity, and service expectations

What We're Looking For Required

+ Previous customer service experience

+ Strong communication and interpersonal skills

+ Ability to think critically and solve problems independently

+ Comfortable working in a fast-paced, phone-based environment

+ Strong listening skills and attention to detail

+ Empathy and a genuine desire to help others

+ Ability to learn and explain complex information clearly

+ Minnesota residency

+ Private workspace and reliable high-speed internet with ethernet connectivity

Preferred

+ Call center or contact center experience

+ Healthcare, insurance, benefits, or member services experience

+ Experience supporting customers over the phone

+ Previous remote work experience

Ideal Candidate

Successful candidates are naturally curious, ask great questions, and enjoy helping people navigate complex situations. Healthcare experience is preferred but not required. Candidates with a strong history of customer service, problem-solving, and relationship building are encouraged to apply.

Training & Support

+ Paid training program (approximately 4-5 weeks)

+ Dedicated mentorship and ongoing support

+ Comprehensive training on government-sponsored healthcare plans

+ Collaborative team environment with resources available for continued development

Schedule

Training Hours

+ Monday-Friday: 8:00 AM - 4:30 PM

Regular Schedule

+ Monday-Friday between 9:00 AM - 6:00 PM

+ Occasional evening shifts (approximately two per month)

+ Limited weekend coverage during annual open enrollment periods

Why Apply?

+ Competitive pay at $25/hour

+ Contract-to-hire career path

+ Meaningful work helping individuals understand and access their healthcare benefits

+ Supportive team culture focused on growth, collaboration, and member satisfaction

If you're a strong communicator with a customer-first mindset and enjoy solving problems, we'd love to hear from you.

#central priority
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Job Type & Location

This is a Contract to Hire position based out of St Paul, MN.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in St Paul,MN.

Final date to receive applications

This position is anticipated to close on Aug 7, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in…