Dispatcher, Customer Service​/HelpDesk

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Full Time CLERICAL LENEXA, KS - PD, Lenexa, KS, US

4 days ago Requisition

Founded in 1988, Power Dry is a leader in emergency water and mold removal services. For more than 37 years, we’ve proudly served the greater Kansas City area, providing exceptional service during some of the most challenging moments in our customers’ lives.

At Power Dry, we’re dedicated to fostering a positive, supportive work culture. We celebrate team wins with fun company events, enjoy catered meals, and are committed to creating an environment where employees can thrive both professionally and personally. Our team members benefit from clear career growth opportunities, hands-on training, and the autonomy to take ownership of their work.

About the Role
As a Dispatcher, you’ll play a key role in keeping our operations running smoothly. You’ll serve as the main point of contact between customers and our field teams, ensuring that service calls are scheduled efficiently and handled with care. This position requires strong organizational skills, attention to detail, and the ability to think quickly in a fast-paced environment. You’ll be responsible for coordinating routes, managing communication between technicians and customers, and supporting daily administrative tasks that help our crews deliver top-quality service.

Answering phones and collecting customer information

Planning routes and coordinating schedules

Managing drivers and vehicles in the crew fleet

Completing various administrative tasks

Supporting communication between customers and field technicians

Highly organized and detail-oriented

Self-starter with strong motivation and high energy

Excellent communication and customer service skills

Works well under pressure and can prioritize tasks effectively

Comfortable multitasking in a fast-paced environment

Health Insurance (including Long/Short-Term Disability and options to add Vision and Dental)

401(k) with company matching

Paid Time Off and Holidays

Bi-weekly compensation

All tools and supplies provided

Work-from-home option available after 90-day trial period

Pay:$18/hour
Job Type: Full-time, in-office (remote option after training)
Hours: Multiple shifts available; schedule details to be confirmed during the interview.

A background check is required. Training will take place in the office. After training, there is an opportunity to work from home one day per week.