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Customer Service Team Lead - Hybrid/Remote
Remote / Online - Candidates ideally in
Durham, Durham County, North Carolina, 27703, USA
Listed on 2026-07-27
Durham, Durham County, North Carolina, 27703, USA
Listing for:
American Institute of Certified Public Accountants
Full Time, Remote/Work from Home
position Listed on 2026-07-27
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM -
Management
Job Description & How to Apply Below
The Association in Durham, NC seeks an Associate Manager for our Customer Service Call Center to lead a team of GEC Advisors, ensuring exceptional member experiences and adherence to performance metrics. This hybrid role requires strong people leadership and a track record in customer service excellence.
You will onboard and develop staff, balance resources across channels, and drive coaching opportunities based on quality feedback.
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