Journeys - Phone Support Representative - Temp-to-; Work From Home

Position: Journeys - Phone Support Representative - Temp-to-Hire (Work From Home)
We are seeking dedicated and customer-focused individuals to join our team as Seasonal Phone Support Representatives s contracted position offers the potential for permanent employment based on performance and evolving business needs. In this role, you will handle inbound customer chats, texts, and emails
-assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website. Your commitment to delivering exceptional service will play a key role in creating positive experiences for our customers.

Note:

Work From Home opportunity available only to Tennessee residents.

Key Responsibilities:

Customer Interaction:
Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.

Data Management:
Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.

Brand Representation:
Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.

Performance Standards:
Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.

Information Security:
Ensure the safety and privacy of customer data by following all company policies and procedures.

Additional Support:
Perform other duties as needed to support overall business operations.

Qualifications:

Experience:

Previous customer service or retail experience is preferred but not required.

Communication

Skills:

Strong verbal and written communication skills, including proficiency in English grammar and syntax.

Interpersonal

Skills:

Ability to connect with customers and respond effectively to their needs.

Adaptability:
Comfortable working in a fast-paced, constantly changing environment while meeting performance goals.

Problem-Solving:
Ability to quickly learn, assess issues, and provide clear and accurate solutions.

Conflict Resolution:
Professionalism in handling and de-escalating conflicts.

Availability:
Must be able to work 40 hours per week, scheduled in 8-hour shifts during the following hours of operation (CST):

* Sunday: 10:00 AM - 7:00 PM

* Monday-Friday: 7:00 AM - 8:00 PM

* Saturday: 9:00 AM - 6:00 PM

Note:

Business hours may extend during peak times to meet coverage needs.

What We Offer:

Perfect Attendance Bonus:
Earn an additional $100 per week for maintaining 100% perfect attendance

Weekly Pay:
Receive weekly payment every Friday

Paid Training:
Start with two weeks of fully paid training to set you up for success

Supportive Team Environment:
Join a collaborative and inclusive team that values your contributions

Career Opportunity:
This is a contracted role for 90-days, with the potential for permanent, onsite employment based on performance and business needs

Work From Home Requirements

* Workspace: A dedicated, secure, quiet, and distraction-free environment that supports productivity and confidentiality.

* Computer: A desktop or laptop with an SSD, Intel i5/i7 or AMD Ryzen 5/7 processor (4+ cores), and the latest operating system.

* Tablets and Mac Book Airs are not permitted.

* RAM:
Minimum of 16 GB.

* Monitors:
Two functional monitors (e.g., a laptop with an external monitor or a dual-monitor desktop setup).

* Headset: USB or USB-C preferred;
Bluetooth is acceptable if fully charged during working hours.

* Web Camera:
Integrated or external webcam.

* Mouse:
External mouse required.

* Cell Phone:
Must have Wi-Fi capability and a charger.

* Internet:
Wired Ethernet connection only. Public Wi-Fi is not allowed.

* Minimum speed: 50 Mbps download / 5 Mbps upload.

* Recommended speed: 100+ Mbps download / 10+ Mbps upload.

* Test your speed at

* You must pass the official system test at  using Google Chrome.

* Power:
Devices must remain charged at all times to avoid work disruptions.

* Verification:
All equipment and internet access are your responsibility and will be verified during onboarding.