Technical Customer Service Representative – French Speaking - Remote

Technical Customer Service Representative – French Speaking

Are you a French-speaking professional with technical curiosity and basic SQL knowledge? Join a global, people-first organization where you'll provide technical customer support for a well-known international brand — all while working fully remotely from Portugal.

In this role, you'll go beyond standard customer service by handling technical inquiries, analyzing data, and supporting customers with precision and confidence.

• Support French-speaking customers via phone, email, and chat
• Handle technical and data-related inquiries, including basic SQL checks
• Investigate issues, provide clear explanations, and ensure fast resolution
• Collaborate with technical and internal teams to improve service quality
• Document cases accurately and meet quality & performance KPIs

• French:
  Fluent / Native (C1–C2)
• English: B1–B2 level
• Basic SQL knowledge (queries, data checks, troubleshooting mindset)
• Strong problem-solving skills and attention to detail
• Comfortable working remotely with digital tools
• Previous experience in customer service or technical support is a plus, but not mandatory

If you are fluent in French and have basic SQL knowledge, apply now and take the next step in your career!

• Competitive salary package aligned with the market
• Private health insurance
• Meal allowance
• Fully remote role from Portugal (only 1 office visit in Porto every 3 months)
• Paid training & structured onboarding
• Career growth opportunities within an international environment
• Supportive, inclusive, and collaborative remote culture