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Remote Student Success Advisor
Remote / Online - Candidates ideally in
Framingham, Middlesex County, Massachusetts, 01701, USA
Listed on 2026-07-28
Framingham, Middlesex County, Massachusetts, 01701, USA
Listing for:
Cengage Group
Remote/Work from Home
position Listed on 2026-07-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
Cengage Group is seeking a Tier 2 Student Advisor to deliver high-quality, personalized support to students. This role operates in a fast-paced call center environment, handling cases via phone, chat, and email, and requires empathy, clear communication, and problem resolution.
You will join a team that puts learners first and strives for streamlined, effective assistance. Candidates with 1–2 years in customer service and a capability to learn quickly in diverse environments will excel.
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