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Voice Customer & CX Insights Specialist; Remote
Remote / Online - Candidates ideally in
New York, New York County, New York, 10261, USA
Listed on 2026-07-28
New York, New York County, New York, 10261, USA
Listing for:
Hollybank Trustees Ltd
Remote/Work from Home
position Listed on 2026-07-28
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Customer Service Rep
Job Description & How to Apply Below
Location: New York
Tempdent is seeking a friendly and analytical Customer Experience and Insights Specialist to embed the voice of the customer across the learner and employer journey. You will capture feedback, perform analysis and drive action to improve satisfaction and outcomes.
You will handle queries, manage complaints and collaborate with teams to deliver consistently high-quality customer experiences. Experience in education/apprenticeships and Salesforce/Power BI is advantageous.
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