Remote Retention Specialist - Upsell & Tech Upgrades
Remote / Online - Candidates ideally in
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listed on 2026-07-28
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listing for:
Breezeline
Remote/Work from Home
position Listed on 2026-07-28
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Breezeline is seeking aRetention Specialist to support customers considering downgrades or disconnects. You will engage customers, discover service pain points, and offer Breezeline value through upgraded solutions.
The role emphasizes responsive communication and delivering a positive customer experience across call and outbound interactions. The position focuses on reselling better plans, addressing escalations, and promoting advanced services to keep customers satisfied.
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