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Remote Student Advisor: Empower Learners & Resolve
Remote / Online - Candidates ideally in
Charles Town, Jefferson County, West Virginia, 25414, USA
Listed on 2026-07-29
Charles Town, Jefferson County, West Virginia, 25414, USA
Listing for:
Cengage Group
Apprenticeship/Internship, Remote/Work from Home
position Listed on 2026-07-29
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Cengage Group in the United States is hiring for a Tier 2 Student Advisor to deliver personalized, high‑quality support in a fast‑paced call center environment, acting as the primary contact for learner requests. You will listen actively, guide students through solutions, and document interactions clearly to ensure consistent care, advocacy, and a positive learning journey.
You will manage cases across phone, chat, and email, respond with empathy, resolve issues efficiently, de‑escalate when
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