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Remote Student Support Specialist: Customer-First Advisor
Remote / Online - Candidates ideally in
Millsboro, Sussex County, Delaware, 19966, USA
Listed on 2026-07-29
Millsboro, Sussex County, Delaware, 19966, USA
Listing for:
Cengage Group
Apprenticeship/Internship, Remote/Work from Home
position Listed on 2026-07-29
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Cengage Group is hiring a Tier 2 Student Advisor to deliver personalized, high-quality support to learners. You will handle case management via phone, chat, and email in a fast-paced call center, ensuring accurate, timely resolutions while maintaining empathy and professionalism.
The role emphasizes ownership, customer advocacy, and the ability to navigate multiple tools to help learners succeed and stay engaged with their courses.
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