Remote Student Support Specialist
Remote / Online - Candidates ideally in
Cedar Rapids, Linn County, Iowa, 52401, USA
Listed on 2026-07-29
Cedar Rapids, Linn County, Iowa, 52401, USA
Listing for:
Cengage Group
Apprenticeship/Internship, Remote/Work from Home
position Listed on 2026-07-29
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Call Center / Support
Job Description & How to Apply Below
Cengage Group is seeking a Tier 2 Student Advisor to deliver high-quality customer service in a fast-paced call center environment in Des Moines. You will manage inbound/outbound contacts, provide empathetic resolutions, and document interactions across multiple systems to ensure a smooth learner experience.
The ideal candidate has 1–2 years of customer service experience, strong communication skills, and a passion for helping students.
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