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Student Success Advisor - Remote
Remote / Online - Candidates ideally in
Portales, Roosevelt County, New Mexico, 88130, USA
Listed on 2026-07-29
Portales, Roosevelt County, New Mexico, 88130, USA
Listing for:
Cengage Group
Remote/Work from Home
position Listed on 2026-07-29
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
Cengage Group in the United States is hiring a Tier 2 Student Advisor to deliver personalized, high-quality support to learners via phone, chat, and email in a fast-paced call center. You will resolve issues with empathy, accuracy, and efficiency, document interactions across systems, and own cases from start to finish while maintaining customer satisfaction.
The role requires 1–2 years in customer service, strong communication and problem-solving, and eligibility to work in the US; remote work
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