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Remote Student Advisor — Customer Care Pro
Remote / Online - Candidates ideally in
Nicholasville, Jessamine County, Kentucky, 40340, USA
Listed on 2026-07-29
Nicholasville, Jessamine County, Kentucky, 40340, USA
Listing for:
Cengage Group
Apprenticeship/Internship, Remote/Work from Home
position Listed on 2026-07-29
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual
Job Description & How to Apply Below
Cengage Group is seeking a Tier 2 Student Advisor to deliver personalized, high-quality support to learners. You will handle inbound and outbound contacts in a fast-paced call center environment, ensuring cases are resolved with empathy, accuracy, and efficiency.
Ideal candidates have 1–2 years of customer service experience, strong communication skills, and the ability to multitask across platforms while maintaining a learner-focused approach.
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