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Remote Student Support Specialist
Remote / Online - Candidates ideally in
Montgomery, Montgomery County, Alabama, 36101, USA
Listed on 2026-07-29
Montgomery, Montgomery County, Alabama, 36101, USA
Listing for:
Cengage Group
Apprenticeship/Internship, Remote/Work from Home
position Listed on 2026-07-29
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support
Job Description & How to Apply Below
Cengage Group is seeking a Tier 2 Student Advisor to provide personalized, high-quality support to learners in a fast-paced call center environment. You will handle inbound and outbound contacts, resolve issues with empathy, and document interactions across multiple systems.
Ideal candidates have 1–2 years in customer service, strong communication, and a customer-first mindset. A bilingual Spanish/English capability is favored.
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