Remote Student Advisor — Customer-First Case
Remote / Online - Candidates ideally in
Shenandoah, East Baton Rouge Parish, Louisiana, USA
Listed on 2026-07-29
Shenandoah, East Baton Rouge Parish, Louisiana, USA
Listing for:
Cengage Group
Apprenticeship/Internship, Remote/Work from Home
position Listed on 2026-07-29
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
Cengage Group is seeking a Tier 2 Student Advisor to deliver high-quality customer service to learners. The role is frontline, fast-paced, and requires empathy, clear communication, and problem resolution across phone, email, and chat.
You will manage cases, de-escalate concerns, and own the learner experience from start to finish. Ideal candidates bring 1–2 years in customer service, a customer-first mindset, and the ability to navigate multiple systems efficiently.
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