Customer Support Representative; Pharmacy Call Center

Our client, a Global Fortune 50 organization and one of world’s largest distributors of Health care systems, medical supplies & Pharmaceutical products,seeks an accomplished “Customer Support Representative (Pharmacy Call Center)”

** JOB :
JP

*
* TITLE:

Customer Support Representative (Pharmacy Call Center)

*
* LOCATION:

Onsite Role | Client

Location:

11800 Weston Parkway Cary NC 27513

** DURATION: 3-month assignment with the possibility of extension

*
* WORK SCHEDULE:

Training: 100% Onsite (6-9 weeks)

After Training:
Hybrid (2 days onsite, 3 days remote based on performance)

• SCHEDULE:
• Training:
  Monday-Friday, 9:00 AM-5:30 PM
• Permanent:
  Monday-Friday, 11:30 AM-8:00 PM

Pay Rate: $22.00/hr w2

Job Summary:

• We are seeking experienced Customer Support Representatives to join a high-volume specialty pharmacy call center. This role serves as the primary point of contact for patients calling about prescription status, medication delivery, payments, insurance information, and general pharmacy support.
• The ideal candidate has at least one year of high-volume call center experience, excellent communication skills, strong attention to detail, and the ability to follow strict attendance and schedule adherence requirements.

• Handle high-volume inbound and outbound calls.
• Assist patients with prescription status, medication delivery, and payment scheduling.
• Answer customer questions professionally and efficiently.
• Escalate clinical questions to pharmacists or nurses when appropriate.

• Maintain productivity and quality metrics.
• Follow strict schedule adherence.
• Accurately document all customer interactions.
• Update progress notes within the pharmacy management system.

• Verify insurance information.
• Provide refill and shipment updates.
• Assist with medication delivery scheduling.
• Identify and report adverse events (AEs) and product complaints (PCs).

• Ensure documentation is complete and timely.
• Protect patient confidentiality under HIPAA guidelines

• Education: High School Diploma or GED preferred
• Minimum 1 year of heavy call center experience (Required)
• Experience following strict attendance and schedule adherence policies
• Customer service experience in a fast-paced environment
• Typing speed of 35+ WPM

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants with criminal histories are considered in a manner that is consistent with local, state and federal laws.